USAA in 17200 Commerce Park Boulevard

Customer Reviews about USAA:

• ★ ☆ ☆ ☆ ☆
  If you get in a car wreck with someone that has USAA insurance, run straight to your attorney! April 13th, 2017. A driver insured by USAA hit my vehicle. (They were cited, at total fault) I had an attorney through my entire process with USAA, and they still caused me nothing but greif and stress! As it was arranged, they picked up my car from the impound it was towed to, they then stated they were not covering the storage fees at the impound... I let my attorney handle the entire process because I was 9 months pregnant, (had my baby April 20th, ONE WEEK after this man hit my car) well it became May, then June and I still did not recieve my check after they deemd my vehicle as a total loss. We all investigate to figure out what was going on, well USAA claimed they never picked up my car, and they never adjusted it for it to be a total loss(I had already had the paper work that showed they deemed as a total loss). Okay well after I proved that they did adjust it already, they claimed they needed to have the vehicle before they would send the check, but I already signed my title and mailed it to them FOUR weeks prior. After proving that, they still claimed they did not have my car. Ok so if they didnt have my car then who did??? After a few days of endless phone calls, to get back on the phone with USAA, they admitted to having my vehicle, and withholding the check from me. Also, as they were doing the adjusting on my vehicle to deem it as a total loss, they put that it had no tint- when looking at it you can very easily see the tint on it.. And was told they would do nothing about it. I had reciepts from all the parts I had just put into my vehicle a month prior to the wreck When I had just gotten the car February 25th 2017. Was also told they would not do anything about them, nor the car seat that was not even 4 months old in my car. This insurance company is a huge joke and will do anything to spare themselves some extra money. Definitely get a great aggressive attorney if you get into a wreck with a USAA insured driver.
  By Samantha Michelle, June 26, 2017
• ★ ★ ☆ ☆ ☆
  For well over 10 years I had USAA as my Primary Auto Insurer. I never thought about doing a price comparison with any other Insurer because I assumed no one would come close. However, early this year I sat down and did a comparison and was shocked to find my premium was about 40 Percent lower with another Carrier. Just to be sure, I called a USAA Rep to compare the coverages and it was identical. Even my Deductible is lower now. I'm glad I checked. I've been over-paying for so many years and I feel ripped-off. I actually feel as though they owe me but realistically I know this is not possible. Aside from this, Banking and use of technology is awesome.
  By Jay Carr, April 25, 2017

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